Refund policy

At Allways4you Inc., customer satisfaction is our priority. Because we sell fresh flowers and floral products, our refund policy is designed to ensure fairness while maintaining the quality and freshness of our products.

Fresh Flower Orders

Fresh flowers are perishable items. Due to their nature, we cannot accept returns once they have been delivered. However, if your order arrives damaged, incorrect, or does not meet our quality standards, please contact us within 24 hours of delivery.

To help us resolve your concern quickly, please provide:

Your order number
Photos of the flowers and packaging
A brief description of the issue

After reviewing your request, we may offer one of the following:

A replacement arrangement
A store credit
A full or partial refund, depending on the situation

Non-Refundable Items

The following items are not eligible for refunds or returns:

Fresh flowers that have been properly delivered and accepted
Orders with incorrect delivery information provided by the customer
Orders that could not be delivered because the recipient was unavailable or refused delivery
Gift cards
Custom or personalized floral arrangements (unless damaged or incorrect)

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders may only be canceled before they have been prepared or shipped.

Once floral arrangements have been created or dispatched for delivery, cancellation requests cannot be accepted.

Refund Processing

If your refund request is approved, the refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Damaged or Incorrect Orders

If you receive damaged flowers or the wrong product, please notify us within 24 hours of delivery. We may request photographs to verify the issue before processing a replacement or refund.

Quality Guarantee

We carefully inspect every floral arrangement before it leaves our shop. If you believe your flowers did not arrive fresh or in good condition, please contact us immediately so we can make it right.